Frequently Asked Questions

Below are frequently asked questions. Feel free to reach out if you don't find your answer here!

You can also find lots of helpful information in our Tile FAQ and How-To articles. For information on our shipping and returns policy, look here.

Frequently Asked Questions

Please refer to our Tile FAQ

We do not currently ship to locations outside of the United States. Unfortunately, we do not offer shipping to Alaska, Hawaii or Puerto Rico at the moment. Follow us on social media to find out when new services are offered!

When you browse our website, it automatically places data files called "cookies" on your computer. The data will help to identify you if you visit multiple pages on our site at the same session. Hence we don't need to ask you for password on each page. Once you close the browser or logout, this cookie is no longer in effect. If you want to disable cookies, these benefits will be impacted.

We guarantee that your personal information is protected. We store your info in secured server. Moreover, SSL is used for checkout process to keep your billing info safe. We don’t share your personal information with any other third parties.

Please notice that the privacy policy may change in the future. When there is any changes we will post it on this page or if the changes is important we will show you notification.If you have any question, please feel free to contact us.

By default, the last used shipping address will be saved into your Sample Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

Yes, but you will be responsible for the shipping costs and a 10% restocking fee.

The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at

All personal information used to identify any individual such as a first and last name, home address, email address or other contact information will be kept in secret. As usual you can visit our web page without telling who you are or revealing any personal info about yourself. We use personal information to process and deliver your order for bill and provide a more pleasant experience./span>